1. Information We Collect
We collect information you provide when placing an order, subscribing to communications, submitting an enquiry, or contacting support. This may include your name, email address, phone number, delivery address, messages, preferences, and other information necessary to provide our services.
2. Order Information
When you place an order, we may collect details such as the products requested, quantities, order status, delivery information, and communication history related to the order. These records help us process, fulfil, track, and support your purchase.
3. Cash on Delivery
Orders are processed exclusively through Cash on Delivery. We do not require customers to submit online payment information when placing an order. Information required to arrange delivery and collect the applicable order amount may be shared with authorized delivery partners.
4. How We Use Information
We use collected information to process and deliver orders, verify order details, respond to enquiries, provide customer support, manage returns and refunds, improve our website and services, prevent misuse, and maintain appropriate business records.
5. Communications
We may use your contact information to send order confirmations, delivery updates, return or refund notifications, service-related messages, and responses to enquiries. Promotional communications are sent only where permitted and where you have chosen to receive them.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to remember preferences, maintain basic functionality, understand website usage, and improve the browsing experience. You may be able to manage cookies through your browser settings.
7. Browsing and Technical Information
When you visit the website, certain technical information may be collected automatically, such as browser type, device information, approximate location, IP address, pages viewed, referral information, and general usage activity. This information helps us maintain security and improve website performance.
8. Cart and Website Activity
We may retain limited information about products viewed, selected, or added to a shopping cart to support website functionality, improve product presentation, and understand general customer preferences.
9. Data Protection
We use reasonable technical, administrative, and organisational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse. Access to personal information is limited to individuals and service providers who require it for legitimate operational purposes.
10. Third Party Services
Selected third-party providers may process limited information on our behalf to support website hosting, analytics, customer communication, delivery, order management, security, and other necessary services. Such providers are expected to handle information only for the purposes for which it is provided.
11. Delivery Partners
Relevant information, including your name, phone number, delivery address, and order details, may be shared with authorized delivery or logistics partners when necessary to fulfil a Cash on Delivery order and complete delivery.
12. Information Sharing
We do not sell or rent personal information. Information may be shared when reasonably necessary to provide requested services, fulfil orders, process returns, maintain security, comply with legal obligations, or protect our rights and the rights of others.
13. Order Verification
For certain orders, we may verify customer or delivery information to reduce failed deliveries, prevent fraudulent activity, and protect the integrity of the ordering process. Verification may involve contacting you using the details provided with the order.
14. Returns and Refunds
Information related to an order may be used to manage return requests, inspect returned products, determine eligibility, arrange pickups, and process approved refunds. Additional information may be requested when reasonably necessary to verify a return or refund request.
15. Refund Information
Because purchases are made through Cash on Delivery, approved refunds are processed separately from the original order collection. Where required for reimbursement, relevant information may be used to arrange an eligible bank transfer, UPI reimbursement, store credit, or another approved refund method.
16. Data Retention
We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, returns and refunds, business records, security, dispute resolution, legal compliance, and other legitimate purposes.
17. Data Accuracy
Customers are responsible for providing accurate and complete information when placing an order or contacting support. Incorrect delivery details may result in delays, failed delivery attempts, or additional arrangements being required.
18. Privacy Choices
You may have rights to request access to, correction of, or deletion of certain personal information, subject to applicable law and legitimate record-keeping requirements. Promotional communications may also be managed through the available communication preferences.
19. Children's Privacy
Our services are not intentionally designed to collect personal information directly from children. If information is believed to have been submitted improperly by a child, appropriate steps may be taken to review and remove it where reasonably possible and legally permitted.
20. External Websites
Our website may contain links or references to external websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. Customers should review the applicable privacy policies before providing information to external services.
21. Data Security Limitations
Although reasonable safeguards are used, no website, storage system, or electronic transmission method can be guaranteed to be completely secure. We continuously take reasonable steps to reduce security risks and respond appropriately to identified incidents.
22. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our services, operational practices, technology, or applicable requirements. The latest version published on the website will apply from the time it is made available.
23. Acceptance
By accessing the website, placing an order, submitting information, or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the handling of information described here, subject to your rights under applicable law.