14-Day Return Policy
1. Eligibility
You may request a return within 14 days of delivery for eligible items. Products should generally be unused, undamaged, and in their original condition, with original packaging, labels, accessories, and other included materials where practical.
2. Return Window
Return requests must be submitted within 14 days from the date the order is delivered. Requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.
3. Non-Returnable Items
Certain products may be excluded from returns because of hygiene, safety, perishability, personalization, digital access, or other applicable restrictions. Hygiene-sensitive products, consumable goods, and digital products may not be eligible once opened, used, consumed, activated, downloaded, or accessed.
4. Product Condition
Returned products must be suitable for inspection and should not show signs of misuse, unauthorized modification, accidental damage, or excessive wear. Missing accessories, packaging, labels, or other included components may affect return eligibility.
5. Return Process
Contact support through the available support process with your order details and reason for the return. We will review the request, confirm eligibility where applicable, and provide the necessary return instructions. Please wait for those instructions before sending anything back.
6. Return Authorization
Returns should only be sent through the method or pickup arrangement provided after the request has been reviewed. Products returned without following the applicable instructions may experience delays or may not qualify for a refund.
7. Return Packaging
Please package the product securely to reduce the possibility of damage during transportation. Original packaging and all relevant accessories should be included wherever practical.
8. Return Pickup
Where pickup is available, an authorized delivery or logistics partner may collect the approved return from the provided delivery address. The product should be properly packed and ready for collection at the agreed time.
9. Damaged Items
If an item arrives damaged, report the issue promptly and provide clear photographs of the product, packaging, and visible damage where requested. This information may be used to verify the condition of the item and determine the appropriate resolution.
10. Incorrect Items
If you receive a product that differs from the item ordered, notify support as soon as reasonably possible. After verification, an eligible replacement, return, or refund may be arranged depending on the circumstances and product availability.
11. Defective Items
If a product is defective or does not function as reasonably expected, the issue may be reviewed based on the product type, reported problem, applicable warranty conditions, and available resolution options.
12. Missing Items
If an order arrives with missing products, accessories, or components, report the issue promptly. Order and fulfilment records may be reviewed before a replacement, refund, or other appropriate resolution is provided.
13. Return Inspection
Returned products may be inspected after receipt. The inspection may consider the product's condition, packaging, accessories, identifying information, and the reason provided for the return.
14. Refund Approval
Once a returned item has been received and inspected, you will be notified of the outcome where applicable. Refunds are issued only after the return has been approved and the applicable eligibility requirements have been satisfied.
15. Cash on Delivery
All orders are processed exclusively through Cash on Delivery. No online prepayment is required when placing an order. The applicable order amount is collected by the authorized delivery representative at the time of delivery.
16. Refund Method
Because orders are paid through Cash on Delivery, approved refunds are processed separately from the original delivery payment. Depending on the applicable process, reimbursement may be provided through an eligible bank transfer, UPI reimbursement, store credit, or another available refund method.
17. No Cash Refund at Pickup
Delivery representatives and return pickup agents are not authorized to provide cash refunds directly when collecting returned products. Approved refunds are processed separately after the required verification and inspection process.
18. Refund Processing Time
Approved refunds are generally initiated after the return has been received, inspected, and approved. The time required for the reimbursement to reach you may vary depending on the selected refund method and the relevant service provider.
19. Replacement Options
Where available, an eligible damaged, defective, incorrect, or otherwise approved product may be replaced with the same product or an appropriate alternative. Replacement is subject to stock availability and applicable eligibility requirements.
20. Return Shipping
For eligible damaged, defective, incorrect, or fulfilment-related issues, appropriate return arrangements may be provided. For other eligible returns, return shipping conditions may vary depending on the product and reason for return.
21. Failed Pickup
If an approved return cannot be collected because the product is unavailable, improperly packaged, the delivery address is incorrect, or the customer is unavailable, additional arrangements may be required before the return can be completed.
22. Products Damaged After Delivery
Products damaged after delivery because of misuse, improper handling, accidental damage, unauthorized modification, or normal wear and tear may not qualify for a return or refund unless otherwise required by applicable law.
23. Fraudulent or Abusive Returns
Return requests may be subject to reasonable verification. Repeated, fraudulent, misleading, or abusive use of the return process may result in rejection of a request or restrictions on future orders where permitted by applicable law.
24. Order Cancellation
Orders may be cancelled before dispatch where cancellation is available. Once an order has entered the shipping or delivery process, cancellation may no longer be possible and the applicable return procedure may need to be followed.
25. Customer Responsibility
Customers are responsible for reviewing product information before ordering, providing accurate delivery details, receiving Cash on Delivery orders, keeping products in suitable condition, and following the applicable return instructions.
26. Exceptions Required by Law
Nothing in this policy is intended to restrict any consumer rights, guarantees, remedies, or protections that cannot legally be excluded or limited under applicable law.
27. Policy Updates
This Return & Refund Policy may be updated from time to time to reflect changes in products, return procedures, delivery arrangements, or applicable requirements. The latest version published on the website will apply.