1. Acceptance of Terms
By accessing, browsing, or placing an order through this website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website. The latest version published on the website will apply to your use of the service.
2. Website Usage
You agree to use the website only for lawful purposes and in a manner that does not interfere with its operation, security, availability, or use by other customers. You must not attempt to gain unauthorized access to any part of the website or its systems.
3. Product Information
We make reasonable efforts to keep product descriptions, specifications, images, colours, sizes, and other information accurate. Minor variations may occur due to screen settings, manufacturing differences, packaging changes, or photography. Genuine errors may be corrected when identified.
4. Product Availability
All products are subject to availability. A product displayed on the website may become unavailable before an order is processed. We reserve the right to limit quantities, discontinue products, or cancel orders where availability cannot be fulfilled.
5. Pricing
Product prices and applicable delivery charges may change from time to time. We take reasonable steps to display accurate pricing, but genuine pricing or listing errors may occur. If an error affects an order, appropriate confirmation or correction may be required before fulfilment.
6. Orders
Submitting an order constitutes a request to purchase the selected products. Orders remain subject to product availability, delivery feasibility, verification, and confirmation. We may decline or cancel an order where necessary for legitimate operational or security reasons.
7. Cash on Delivery
This website operates exclusively on a Cash on Delivery basis. No online prepayment is required to place an order. The applicable order amount is collected by the authorized delivery representative at the time of delivery.
8. Order Verification
Orders may be verified using the contact and delivery information provided during checkout. Verification may be required to confirm the order, reduce failed deliveries, prevent misuse, and ensure that the delivery information is accurate.
9. Customer Information
You are responsible for providing complete and accurate information when placing an order. Incorrect names, phone numbers, addresses, or other delivery details may result in delays, failed delivery attempts, or cancellation.
10. Shipping and Delivery
Delivery times are estimates and may vary depending on destination, logistics availability, weather, operational conditions, holidays, and other circumstances beyond reasonable control. Available delivery updates may be provided using the contact information supplied with the order.
11. Delivery Attempts
Customers are expected to be reasonably available to receive their orders. Multiple delivery attempts may be made where applicable. Repeated unsuccessful attempts, refusal to accept an order, or an incorrect delivery address may result in the order being returned or cancelled.
12. Delivery Inspection
Customers should check the package for obvious signs of damage or tampering when practical. If an item appears damaged, incorrect, or incomplete, the issue should be reported promptly through the available support process.
13. Order Cancellation
Cancellation may be available before an order is dispatched, subject to the applicable order status. Once an order has entered the shipping or delivery process, cancellation may no longer be possible and the applicable return procedure may need to be followed.
14. 14-Day Returns
Eligible products may be returned within 14 days of delivery. Products should generally be unused, undamaged, and returned with their original packaging, labels, accessories, and other included materials where practical.
15. Non-Returnable Products
Certain products may not be eligible for return because of hygiene, safety, perishability, personalization, digital access, or other applicable restrictions. Products that have been used, opened, consumed, activated, or accessed may be excluded where appropriate.
16. Return Process
Return requests must be submitted through the available support process within the applicable return period. Customers may be asked to provide order information, the reason for return, photographs, or other details required to assess eligibility.
17. Return Inspection
Returned products may be inspected after receipt. The inspection may consider the product's condition, packaging, accessories, identifying information, and the reason provided for the return before a refund or replacement is approved.
18. Damaged or Incorrect Products
If a product arrives damaged, defective, incorrect, or incomplete, the issue should be reported as soon as reasonably possible. Supporting photographs or other information may be requested to verify the issue and determine an appropriate resolution.
19. Refunds
Approved refunds are processed after the applicable return, verification, and inspection requirements have been completed. Refund eligibility may depend on the condition of the returned product and compliance with the applicable return requirements.
20. Refund Method
Since orders are placed through Cash on Delivery, approved refunds are handled separately from the original order collection. Depending on the circumstances, reimbursement may be provided through an eligible bank transfer, UPI reimbursement, store credit, or another available method.
21. No Cash Refund at Pickup
Delivery representatives and return pickup agents are not authorized to provide cash refunds directly to customers. Refunds are processed separately after the applicable return and verification process has been completed.
22. Replacements
Where an eligible replacement is available, a damaged, defective, or incorrect product may be replaced with the same or an appropriate alternative. Replacement availability depends on stock and applicable product conditions.
23. Customer Responsibilities
Customers are responsible for reviewing product information before ordering, providing accurate delivery details, receiving Cash on Delivery shipments, handling products appropriately, and following the applicable return instructions.
24. Prohibited Activities
You must not misuse the website, submit fraudulent orders, provide intentionally false information, interfere with website security, copy protected content without permission, introduce harmful code, or use the service for unlawful or abusive purposes.
25. Intellectual Property
Website content, including text, graphics, images, layouts, logos, design elements, and other materials, may be protected by intellectual property laws. Such content may not be reproduced, distributed, modified, or commercially exploited without appropriate authorization.
26. Third-Party Services
The website may rely on third-party providers for services such as hosting, analytics, communications, logistics, delivery, security, or other operational functions. Third-party services may be subject to their own terms and policies.
27. Website Availability
We aim to keep the website available and functioning reliably, but uninterrupted access cannot be guaranteed. Temporary interruptions may occur because of maintenance, technical issues, security events, network problems, or circumstances outside reasonable control.
28. Limitation of Liability
To the fullest extent permitted by applicable law, we are not responsible for indirect, incidental, special, or consequential losses arising from the use of the website, delays, temporary unavailability, or use of products purchased through the service. Nothing in these terms excludes rights or remedies that cannot legally be excluded.
29. Force Majeure
We are not responsible for delays or failures caused by circumstances beyond reasonable control, including natural events, severe weather, transportation disruptions, network failures, labour disruptions, government actions, emergencies, or other events that materially affect normal operations.
30. Privacy
Personal information is handled in accordance with the applicable Privacy Policy. By using the website and placing orders, you acknowledge that information may be processed as reasonably necessary for order fulfilment, delivery, customer support, returns, refunds, security, and other legitimate operational purposes.
31. Changes to Products and Services
We may modify, update, replace, suspend, or discontinue products, features, services, website content, or operational procedures from time to time. Such changes may be made without prior notice where reasonably necessary.
32. Changes to These Terms
These Terms & Conditions may be updated periodically to reflect changes in our services, policies, legal requirements, or operational practices. Continued use of the website after updated terms are published constitutes acceptance of the revised terms to the extent permitted by law.
33. Severability
If any provision of these terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, while the remaining provisions will continue to apply.
34. Governing Law
These terms are subject to the applicable laws and regulations governing the customer's use of the website and the relevant transaction. Any disputes will be handled in accordance with applicable legal requirements.
35. Entire Agreement
These Terms & Conditions, together with the applicable Privacy Policy and Return & Refund Policy, represent the terms governing your use of the website and purchase of products, except where additional terms are expressly provided for a specific product or service.